If you have any questions about our service, delivery times or anything about our products.
Contact UsIf you have any questions about our service, delivery times or anything about our products.
Contact UsAt greatcreates.com.au, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our privacy policy below carefully.
INFORMATION WE COLLECT FROM YOU
In the course of your visits to our website or use of our products and services, we may obtain the following information about you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes yourself or contacting us directly to do so.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
COOKIES AND PIXELS
A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data (e.g. name, address, email address or telephone number). Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
Our website uses cookies to analyse website traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not and will not sell or deal in Personal Data or any customer information.
Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.
DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of greatcreates.com.au, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.
LINKS TO OTHER WEBSITES
This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by this website.
CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.
CONTACT US
If you have any questions or concerns at any time about our privacy policy or the use of your Personal Data, please contact us at info@greatcreates.com.au and we will respond within 48 hours.
Before my friend recommended Great Creates to me, I was struggling to find a supplier who was competitive on price, delivered great products and did so promptly. But more than that, I wanted my supplier to reflect my own company’s values. From the first email, it was clear that Ekta shared my passion for client care and exceeding expectations. She was friendly, warm and helpful. It was like hitting the jackpot to find out that not only does Ekta share my work ethic, but the products are of top quality too (believe me, I have had some shocking samples sent to me in my quest to find a reliable supplier). Great Creates always deliver on time (if not sooner) and it is such a relief to know that I can pick up the phone or send an email and my order or enquiry will be processed promptly – clear communication is key to business and yet again, Great Creates delivers the goods. I can’t recommend Ekta and her team more highly. Thank you for taking the stress out of this part of my business for me!
Emily Chadbourne
Your Mindset Coach
I run Australia’s leading 4 day women in business retreat and I was struggling to find a business that truly understood promotional products. Until… Ekta.
Ekta is not only knowledgeable about promotional products, her quality products were exactly what I was looking for, but out of everything… her customer service is top notch.
If you’re looking for an Australia business to help with any promotional items – I strongly recommend you speak with Ekta ASAP.
Angela Henderson
Angela Henderson Consulting
Ekta and the team at Great Creates have been fantastic to work with over the last 12 months, we have requested numerous products from work shirts, drink bottles, beanies, jumpers, hand sanitisers and gear for our little one. Being a busy small business ourself Ekta had been great to deal with always going above and beyond with replies and keeping us up to date with any progress on orders, turn around times are always right on time and surpassing the expectation we have. The quality of the products we have received has been fantastic every time. Communication, understanding what we are needing and the attention to detail are the highlights of working with great creates. We look forward to working with the great creates team in the future!
Peter Abednego
Owner, ABE Roofing
I highly recommend Ekta and Great Creates for all of your promotional needs. Ekta has exceeded expectations on every occasion. I have often put in a request at late notice and Ekta has always gone out of her way to meet our needs and personally delivers our orders. I look forward to using Great Creates for our future conference and promotional needs.
Maree Ferguson
The Clem Jones Centre has now been using Great Creates for a couple of years for the supply of a large range of aquatic related merchandise and gifts for our loyal clients. Having used several companies over the years, we could not be happier with Rahul and Ekta at Great Creates for the quality of products provided and their ability to meet our strict timelines. The quality of their service comes about from a high level of communication and constant updates through the design, acquisition and delivery process. We could not recommend the team at Great Creates more highly for whatever merchandise or gifts required. We have certainly found that our customer retention has improved as has our brand awareness.
Steve Heald
CEO
